Return and refund policy

At ZebraBook, we do everything we can to ensure your satisfaction.
As our books are personalized, returns are only accepted in the cases described below.

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1. Cancellation before shipment

You can request the cancellation of your order if it has not yet been printed or shipped.
Contact us quickly at: hello@zebrabook.com

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2. Late delivery

You have the right to cancel an order if:

• we were unable to deliver your order within 30 days following the date of purchase.

In this case, all amounts paid will be refunded, including initial shipping costs.

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3. Personalized products — no “change of mind” returns

In accordance with the legislation,
➡️ Personalized products cannot be returned or refunded “by simple change of mind”.

As our books are created especially for each child, these items are not reusable.

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4. Defective products or error on our part

If you receive a product:

• damaged

• defective

• or containing a printing error related to ZebraBook

We replace or refund for free.

Please contact us within 14 days at hello@zebrabook.comwith:

• your order number

• a clear photo of the problem

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5. Return conditions

If the return is accepted, the products must be returned:

• in their original packaging

• with all items received

• to the address which will be communicated to you by e-mail

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Contact
For any request:

hello@zebrabook.com